IS THERE A DEPOSIT FEE?

We allow a 50% deposit fee for services that are $500 and above with the rest of the payment due 30 days before the event. Services that are less than $500 requires a full payment upon signing our contract. Cancelling less than 30 days before the event date will forfeit 50% of total payment. Otherwise, you get a full refund.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept credit cards, cash, checks, and PayPal. Payments are done electronically, except for checks and cash which are to be mailed. 

HOW FAR IN ADVANCE SHOULD I RESERVE?

The earlier the better! But we generally would like at least 2 weeks in advance to better prepare for your event. However, cancelling our services less than 30 days forfeits 50% of total payment.

how many copies do you get per session on with the basic package?

You get two copies of 2x6's or one copy of 4x6 per session for the basic package. If your package includes a guestbook, one copy of your 2x6 will go to the guestbook. If you've decided to go with the 4x6, one copy will be printed per session, and another copy to be put in the guestbook. 

DO YOU EXTEND YOUR SERVICES OUTDOORS?

Since our equipment is sensitive to extreme temperatures and dusts, we found that it's best if we don't operate outdoors.

HOW MUCH SPACE DO YOU NEED?

The set up requires the following:
- 10 x 10 ft. floor space (minimum)

- 9 ft ceiling clearance (minimum)
- One rectangular table
- Dry surface

- Reliable power source

- Access to 3-prong outlet

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if your event place cannot accommodate our minimum requirements, let us know. Maybe we can do something about it!